Technology platforms
More than three-quarters (77%) of organizations are now using a CMS for their intranet (compared to 63% in September 2009):
- 34% use an off-the-shelf solution CMS
- 16% use a portal solution
- 14% use a custom built CMS (home grown CMS)
- 13% use a hybrid/combination
- 10% use open source (no change)
While a CMS is the most popular technology platform to power an intranet, there is no dominant CMS solution – no one vendor has more than 35% market share. Microsoft SharePoint continues to be the leading CMS and its popularity in organizations is growing.
- Microsoft SharePoint is used by 34% of those that use a CMS
- Bitrix, Drupal, IBM WebSphere, Joomla, OpenText and Vignette each have 2-4% market share
- No other solution was cited by more than 9 organizations (2.5% share)
SharePoint & other Intranet 2.0 solutions
Microsoft is leading the 2.0 charge and dominating all the competition. For those organizations that have deployed 2.0 tools inside the firewall, about half of all organizations have SharePoint (in some shape or form). No other vendor is used in more than 20% of organizations (some organizations use multiple solutions):
- 53% of organizations use SharePoint
- 18% of organizations use WordPress
- 15% of organizations use Facebook
- 13% of organizations use Confluence
- 13% of organizations use Google Sites
Despite all the hype and regular attention and press they receive, Lotus Connections (Quickr) and SocialText are only present in 5% and 2% of organizations respectively.
Cost of Intranet 2.0
Intranet 2.0 is cheap. Of those organizations that have implemented 2.0 tools, almost half have spent $10,000 or less on these tools:
- 47% have spent $10,000 or less
- 33% have spent between $10,000 and $100,000
- 20% have spent $100,000 or more
Satisfaction
Satisfaction levels are still underwhelming and need improvement particularly amongst executives, but have risen somewhat over the past year:
- 46% of organizations rate the tool functionality as good or very good; 13% rate them as poor or very poor
- Satisfaction rates with executives are still dangerously low: only 35% of executives rate the 2.0 tools as good or very good; 29% rate them as poor or very poor
Barriers to implementation
Without a proper plan and business case, many organizations will fail to properly implement Intranet 2.0 technologies. Those organizations that don't have 2.0 tools are not getting executive approval to proceed as they don't have a proper plan or business case that convinces senior management of the need.
Of those organizations that have not implemented Intranet 2.0 tools, lack of a business case, executive support, and IT support are the top barriers:
- 32% of respondents cite lack of a business case as the greatest challenge
- 31% of respondents cite lack of executive support as the greatest challenge
- 27% of respondents say lack of IT support is the greatest barrier to implementation
